Our Values
These 7 core values guide our practice.
PATIENT CENTERED CARE
[Ensure every decision, from dispatching to patient handling, revolves around the patient's specific needs. It means everyone is treated with respect, considering their physical comfort and emotional state ]
PASSION FOR RURAL COMMUNITY CARE
[Committed to creative meaningful and accessible solutions of healthcare services, providing a community-center approach of healthcare delivery, recognizing the unique challenges ]
SAFETY
[ A fundmental commitment involving meticulous vehicle maintenance, comprehensive staff training in emergency protocols, driving safety protocols, medical equipment handling, safe stretcher and patient handling, continuous risk assessments to minimize potential hazards during patient transport ]
TIMELY RESPONSE
[Critically life-saving. A commitment to strategically located vehicles, efficient communication systems, well-planned routes and throughly trained personnel who can quickly assess and mobilize for emergencies and response in an expedient manner]
PROFESSIONALISM
[That encompasses more than personal appearance. Maintaining calm under pressure, communicating with clarity to patients and healthcare professionals, respecting patient confidentiality and consistent demonstration of ethical behavior and competent care]
COMPASSION
[That goes beyond technical skills and medical knowledge. Compassion that recognizes the emotional and vulnerability of patients during medical emergencies. Providing emotional support, speaking kindly, clear communication with genuine empathy throughout the entire patient transport]
INTEGRITY
[That follows ethical principles, standards of practice, clinical competence, while supporting systemic honesty and quality improvement]