Frequently Asked Questions
How much do your services cost?
Pricing is determined after factoring in a number of variables, such as emergency or non-emergency, ALS or BLS, services required, whether it be oxygen, IVs, etc. including distance traveled.
Please call us at our main location, 1 (229) 358-0001 to receive a quote.
What information do I need when I call for transport?
Patient's Name
Social Security Number*
Date of Birth
Pick up address including an apartment number or facility name if applicable
Where is the patient going? (address or facility name and doctor's names/suite number)
Reason for transport
Type of insurance coverage that the patient has
*Insurance Carriers and Medicare require the patient's social security number and policy number(s) for identification and to process
the claim.
How do I pay for my bill?
Southern Regional Emergency Medical Services accepts personal checks, Visa, Master Card, Discover and American Express.
Patients can make payments online, by mail to the remit address located on their invoice, or by phone contacting our main office location at
1 (229) 358-0001
How far in advance should I schedule transport?
Our dispatch is available 24/7/365 to schedule appointments.
How do I obtain a copy of my medical records?
To comply with applicable laws, requests for medical records must be made in writing. In certain cases, documentation and signature authorization are needed.
To request your medical records, please click the "Request Records" button below.
If you are an organization requesting records, please click below to access ChartSwap.
If you experience difficulty with their site, Contact ChartSwap at 855-879-7927 or via email at info@chartswap.com